On My Way FAQ

On My Way is an online tool that allows you to check estimated wait times at our Promptmed Urgent Care clinic and let us know when you will arrive. Learn more about how it can work for you by reading the answers to these frequently asked questions.

Note: We are required to see patients based on severity of illness and arrival time. Your treatment time will reflect the number of patients on site when you arrive and the severity of your ailment. If you think you are having a medical emergency like a heart attack, stroke or life or limb-threatening symptoms, please call 911.

What are the benefits of using On My Way?

The online tool lets you choose by estimated wait times. You can save your spot in line and wait in the comfort of your home. Because it is integrated with MyChart, On My Way aims to make the check-in and treatment process more efficient so you can concentrate on feeling better.

Do I have to be a Columbus Regional Health patient to use On My Way?

No. Anyone can use the On My Way tool to save a spot at Promptmed Urgent Care clinic.

Do I need to have CRH MyChart to use On My Way?

No. While we encourage you to sign up for MyChart, you can use the online tool to save your spot at Promptmed Urgent Care clinic without a CRH MyChart account.

What information do I have to provide?

You’ll provide your first and last names, how soon you’ll be arriving, the reason for your visit, and a way for us to contact you by phone or email.

Is it secure?

Yes. Our secure platform is dedicated and designed to protect patient privacy.

Is this a scheduled appointment at Promptmed Urgent Care clinic?

No. The tool allows you to save your spot in line. It is not a scheduled appointment. While you won’t be given a scheduled appointment, adding yourself to the On My Way list will allow you to be seen faster than if you had simply walked into a our facility.

What if I want to cancel my arrival time?

You can use the online tool to cancel your spot in line.

Can I save a spot more than one person?

You can only save a spot for one person at a time. You can return to the initial screen to view wait times and begin a separate session for another person.

Can I save a spot in line for tomorrow?

The tool will only let you choose a time increment for today. Spots cannot be saved for tomorrow or for a future time. You will have to check back that day.

How will I know if my spot is saved?

You will receive a confirmation email with the contact information you provided. If you have a MyChart account, you can also see your saved spot in your account. If you don’t receive a confirmation or see the spot saved in CRH MyChart, you did not complete the process. Please try again.

Do I have to use On My Way to be seen at Promptmed Urgent Care clinic?

No. Walk-ins are welcome. The tool allows you to have a better sense of the wait time to expect when you arrive.

Do I still have to check in?

Yes. You will check in once you arrive, but since you will already be in our system, On My Way shortens the check-in process.

If I use On My Way, will I still have to wait once I arrive?

Our staff is required to treat the sickest people first. This may mean that people who arrive after you will be seen sooner.  We hope you understand the need to provide immediate care to people based on the severity of their illness. Thank you for your patience and understanding. 

What if I’m late for my arrival time?

If you are more than 15 minutes late for your slotted time, your saved time will no longer be available. We will do our best to accommodate you with a new estimated wait time.