Heather Hatton enjoys working with pediatric patients and their parents. “I always say the children are our patients, but the parents are our customers. Being able to watch a patient come in as a newborn and see them grow – it’s very rewarding,” Heather said.

Heather also really enjoys the people she works with, describing them as a “family” and adding that “being able to work with people that you respect and enjoy makes it even better to serve our community.”

This year Heather will receive her five-year Service Award. She started her career at CRH in 2012 in the Communications department and joined Columbus Pediatrics in 2016. Over the last five years, Heather has served as a Front Office Specialist, the Front Office Lead, and now the Office Manager, a role she assumed two years ago. Heather is grateful for the opportunities she has had to advance in her career. “That is a great thing about CRH - the growth potential and to be able to move up and serve in a different way,” she said.

Working in pediatrics brings a lot of variety to the job, as well as challenges – two things Heather likes.  “I’ve always loved to help people – to be there for people. You just never know what phone call you’re going to get, who is going to walk in the door – not knowing what the situation is, then having the challenge to dig into it and resolve it, is something I enjoy,” she said.

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